Terms and Conditions

The following terms and conditions form the contract between you, the client, and Blue Horse Removals LTD. They outline your rights, responsibilities, and those of the service provider. By using Blue Horse Removals’ services, you confirm that you understand and agree to these terms. These terms do not cover insurance contracts.

Your Moving Quote

Our quote does not include customs fees, taxes, or state charges. We try to give you a fixed price, but we may change it if:

• You accept it after 60 days.
• Your delay causes the move to be pushed beyond 3 months.
• Costs increase due to taxes, fuel, currency changes, or freight charges beyond our control.
• We need to collect/deliver above the second floor.
• You request additional services (like storing or moving extra items).
• There are unexpected delays beyond our control.
• Access is difficult due to narrow stairs, tight doorways, or unsuitable parking.
• We have to pay parking or other service fees.
• There are customs inspections or demurrage charges.
• The final packed volume is higher or lower than initially surveyed (our quote is based on estimated volume).

Extra Tasks We Don’t Automatically Include

Unless we agree in writing, we won’t:

• Take apart or build flat-pack furniture.
• Disconnect or reconnect appliances or fittings.
• Move carpets or flooring.
• Move storage heaters unless already taken apart.
• Move any items listed under Section 5 (Excluded Items).

If our team helps with any of this without written permission, we can’t be held responsible for any damage.

Customer Responsibilities

You are responsible for:

• Making sure nothing is accidentally taken or left behind.
• Getting any required paperwork or permits.
• Being present or assigning someone to be present at both ends of the move.
• Preparing appliances safely for transport.
• Arranging parking and paying any related fees or penalties.
• Making sure new property keys are ready before 3 PM.
• A waiting charge of £50 to £100 will apply after 1 hour, if keys are late.
• In case the destination is locked, after 4:30 PM, we may return the vehicle to our depot and re-deliver on another day with extra charges for storage and rebooking.

Ownership of Goods

By signing this agreement, you confirm:

• You own the items being moved or
• You have permission from the owner to move them.
  If this is not true, you agree to cover any legal costs or damages caused by a third-party claim.

Excluded Items

We are not responsible for moving or storing:

• Jewellery, watches, cash, or valuable collections.
• Hazardous or explosive items.
• Items that may attract pests or spread infection.
• Frozen or refrigerated food and drinks.
• Pets, animals, or their habitats (unless agreed in writing).

We may dispose of any prohibited items without notice. Special arrangements must be made for pets.

Cancellations

If you cancel or reschedule:

• More than 14 days before: No charge.
• Within 14 days: 10% of the quoted price.
• Within 24 hours: 25% of the quoted price.

Payment Terms

• You can pay by cash, cheque, bank transfer, or card.
• All card payments have a 2.5% processing fee.
• Full payment must be made before the move.
• We charge 1% interest per day for any unpaid balance after 45 days.
• We may cancel or pause services if payment is not received.

Liability for Loss or Damage

You may purchase insurance as an optional add-on. Without it, we are not liable for:

• Fire or damage in storage.
• Pest infestation or natural wear and tear.
• Food spoilage or damage to fragile items.
• Electronic failures not caused by visible impact.
• Items not packed by us or left inside furniture.
• Plants or food.
• Damage due to narrow spaces or poor access.
• Third-party items delivered in unknown condition.
• Any items listed in Section 5.

Important: Insurance claims have a £250 excess fee paid by you before processing.

Delays in Transit

If we cause a delay due to our fault, we may refund up to £200 in expenses.
If you cause a delay and we can’t deliver, your items may go into storage, and extra charges will apply.

Damage to Property

We are not responsible for accidental damage to the property unless it’s due to proven negligence.
In such cases, our maximum liability is £200 unless additional Property Damage Insurance is purchased.
All property damage must be reported in writing within 24 hours.

Claim Deadlines

Claims for damage must be made:

• At the time of collection (if you collect items).
• Within 48 hours after delivery.

These deadlines are strict and necessary.

Non-Payment

If you don’t pay what’s owed, we may give 30 days notice to remove your items from storage and dispose of them. Sale/disposal costs will be deducted from any proceeds.

Right to Hold Goods (Lien)

We have the legal right to keep your items until all payments are made, including any additional costs we’ve paid on your behalf.

Third-Party Claims

If a third party makes a claim related to your goods or our service, you agree to protect and reimburse Blue Horse Removals unless the issue was caused by our negligence.

Subcontracting

We may use subcontractors if needed. These Terms & Conditions still apply.

Applicable Law

This agreement is governed by the laws of the country where it is signed.

Forwarding Address

You must give us an up-to-date address and notify us if it changes. Any notice we send to your last known address is considered received within 7 days.

Inventory

If we prepare an inventory of your items, you must report any errors within 3 days of receiving it.

Storage Payments

Storage fees must be paid in advance. All outstanding charges must be paid before items are removed from storage.

Storage Fee Changes

We may revise storage fees. You’ll get 30 days’ notice before any increase.

Ending Storage

• We’ll give you 3 months’ written notice if we need to end your storage contract.
• If you want to cancel, we need at least 10 days’ notice.

Handing Over Goods

Our responsibility ends once we return your goods to you or your representative.